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September 28, 2017 | All Manage Your Practice Topics, Ethics, Free CLE

Bar Complaints: Understanding the Process and How to Avoid Them

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The Attorney Consumer Assistance Program (ACAP) receives around 19,000 to 20,000 calls a year regarding a plethora of complaints like fee disputes or lack of communication. In this episode of The Florida Bar Podcast, hosts Christine Bilbrey and Jonathon Israel talk to Shanell Schuyler, director of ACAP, about the most common complaints her office receives and how lawyers can avoid being the cause of these complaints. She also discusses how to handle payment disputes and what to do if clients refuse to pay.

Shanell Schuyler is director of the Attorney Consumer Assistance Program (ACAP) and Intake Department of The Florida Bar.

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This podcast has been approved by The Florida Bar Continuing Legal Education Department for 0.5 hour of General CLE credit including 0.5 hour of Ethics CLE credit. Course # 7033. 

The views expressed by the participants of this program are their own and do not represent the views of, nor are they endorsed by The Florida Bar, their respective officers, directors, employees, agents, or representatives. None of the content should be considered legal advice. As always, consult a lawyer.

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